Friday, March 26, 2010

Hyped Up TM Technology

I wrote this email to Telekom Malaysia ("TM") on 8 March 2010:-

----------------------------
From: Johnny Ong
Sent: Monday, March 08, 2010 2:00 PM
To: 'help@tm.com.my'
Subject: Availability of TM fixed line and internet
Importance: High

Dear TM,

May I know when could I apply and have access to TM fixed line and internet service at the following address –

***, Jalan ***** *
******* ***** ***** ***** **
*****Kuala Lumpur

Please note that in Jan 2010, TM Point staff has indicated that the said TM services are still not available for Phase 2A residents even though Phase 1 and 2 are well connected.

Regards,
Johnny Ong

----------------------------

Very disappointed that till today, no response from TM.

So, I wrote another email to TM on 25 March 2010:-

----------------------------
From: Johnny Ong
To: tmhsbb@tm.com.my; help@tm.com.my
Sent: Thu, March 25, 2010 8:25:36 AM
Subject: No TM Line Available

Dear TM,

Please don't hype up the HSBB when TM don't even want to commission a simple telephone line at my place of residence. Excuse given was insufficient applicants = to my understanding, profit is more important than providing the necessary service.

Sent an email to help@tm.com.my on 8 March on the same issue and no response after 2 weeks, great isn't it?

Regards,
Johnny Ong
***, Jalan ***** *
******* ***** ***** ***** **
*****Kuala Lumpur
----------------------------

Yeah, I told TM not to hype up their new UniFi (High Speed Broadband) ("HSBB") service when they can't even provide the basic. I can't even subscribe to their normal internet package, what more this HSBB.

I'm not surprised to read this article Consumers let down by cap on UniFi packages in Star newspaper where it mentioned the following:-

* Some are disappointed over what they feel are expensive charges for the packages for home users: RM149 for 5Mbps, RM199 for 10Mbps, and RM249 for 20Mbps.

* In Singapore, a 1Gbps (gigabit per second) service – which is five times the speed of a 20Mbps connection – only costs about RM200.

* But the real disappointment is the realisation that the UniFi packages have a cap on the amount of data that can be downloaded.

* The consumers bristled when they learned that the 5Mbps service is capped at 60GB of data per month. The 10Mbps service is capped at 90GB while the 20Mbps service has a 120GB cap.

* They were even more disappointed to learn that the data download caps are calculated on a daily basis.

* Consumers were further horrified to learn that if they exceeded their daily download limit, their high-speed broadband connections would be throttled down to about 10% of the purchased speed.

Related post - Poor Telecommunication Infrastructure
Tags: Telekom Malaysia, TM, UniFi, High Speed Broadband, HSBB, TM Fixed Line, Internet Service, TM Point, Gigabit Per Second

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2 Comments:

Anonymous cijay said...

Aiyah! most big corporation in malaysia always never reply email. Even Malaysia Airlines also never reply my email... When calling them, you are confronted with sila tekan butang... 1, 2. 3.... all the time. So take it as normal... But then most of our Malaysian GLC always sell CONCEPTS and talk BUSINESS MODEL, forgetting to sell the real thing!

28 March, 2010 23:03  
Blogger Johnny Ong said...

cijay - they believed that one rascal like u wld not destroy their businesses

30 March, 2010 10:30  

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