Lately, I do find that Emirates Airlines do not record (whether intentionally or unintentionally) certain flights that I have taken. They would normally want you to send in your air tickets or boarding pass to verify that you actually boarded their airlines. I would say that the airlines should the records as my office would get us a return ticket each time we leave for Sudan and the air tickets would have indicated our departure dates/time from KL-Sudan or Sudan-KL.
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Weird! How come I can buy tickets here but they can't process my Skywards account here????? Lame excuse! Maybe by claiming that such issues were taken care of by the Dubai Head Office, I have no further recourse once I have submitted. Only way is to travel to their Dubai office to clear it. That also doesn't guarantee it.
I do submit my claim online too but to no avail for those missing flights.
Well, you could that it's only a small issue. True since I didn't pay for the air tickets myself but then it was a promise by Emirates Airlines.

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With all these missing miles, Skywards has downgraded me from the Silver tier membership back to the normal membership thus depriving me from using the business class check-in facilities and the business class lounge. In a way, Emirates Airlines could save a bit of money. And lesser miles meant it will take me a longer time to reach certain points to qualify for certain redemption.
They can promote that their airlines are this good and that good and such a small issue was TOO SMALL for them to notice. I was cheated!
Tags: Emirates Airlines, Skywards, Frequent Flyer, Khartoum, Sudan, Kuala Lumpur, KL, Dubai, Cheating