Lately, I do find that Emirates Airlines do not record (whether intentionally or unintentionally) certain flights that I have taken. They would normally want you to send in your air tickets or boarding pass to verify that you actually boarded their airlines. I would say that the airlines should the records as my office would get us a return ticket each time we leave for Sudan and the air tickets would have indicated our departure dates/time from KL-Sudan or Sudan-KL.
When I did submit air tickets plus boarding passes, Emirates Airlines didn't even bother to update my Skywards account and now everything is with them, they can say whatever they want. The Emirates Airlines in Kuala Lumpur told me that my documents would be delivered all the way to Dubai Head Office. They can't process it here.Weird! How come I can buy tickets here but they can't process my Skywards account here????? Lame excuse! Maybe by claiming that such issues were taken care of by the Dubai Head Office, I have no further recourse once I have submitted. Only way is to travel to their Dubai office to clear it. That also doesn't guarantee it.
I do submit my claim online too but to no avail for those missing flights.
Well, you could that it's only a small issue. True since I didn't pay for the air tickets myself but then it was a promise by Emirates Airlines.
But one thing they have forgotten, it was clear cut (from the online statement of account) that I have travelled to Sudan (13/6/06 & 14/6/06) without coming back to KL and then I was travelling again from KL to Sudan (3/10/06). Where was my trip from Sudan to KL?
Same thing for this statement, I travelled from KL-Sudan on 15/2/06 and return flight was on 26/5/06 (Khartoum-Dubai) & 27/5/06 (Dubai-KL). My DXB-KL was recorded but not KRT-DXB. Now how could I have boarded the flight from Dubai-KL if I didn't take the flight from Khartoum to Dubai. When I send the claim message online to Skywards, they rather keep quiet.
As for this statement, I managed to upgrade my flight from an economy seating to a business class seat for my KL-Sudan trip on 25/10/05. But Skywards didn't record either one of my 2 connecting flights (KL-Dubai & Dubai-Khartoum) at all.With all these missing miles, Skywards has downgraded me from the Silver tier membership back to the normal membership thus depriving me from using the business class check-in facilities and the business class lounge. In a way, Emirates Airlines could save a bit of money. And lesser miles meant it will take me a longer time to reach certain points to qualify for certain redemption.
They can promote that their airlines are this good and that good and such a small issue was TOO SMALL for them to notice. I was cheated!
Tags: Emirates Airlines, Skywards, Frequent Flyer, Khartoum, Sudan, Kuala Lumpur, KL, Dubai, Cheating


