Replaced my mobile's sim card just last week at Maxis Centre located at Menara Maxis. The sim card just got KO on its own without warning. For almost five days, I was hoping for it to return back to normal and trying to arrange for a time to go to a Maxis Centre to check on the sim card.
It was unbearable with your sim card giving you problem. After work, off to Maxis Centre and approach the Hotlink counter after filling in a form.
Staff: May I help you sir?
Me: I think my sim card is not functioning at all. This is the message I'll get on my screen. (showing him the mobile screen)
Staff: Let me check your info first. I think your card has been issued for quite some time back.
Me: Yeah, maybe two years ago.
Staff: Time to change. Have you filled in the form to request for a sim card replacement?
Staff: RM10 is required for the sim card replacement.
Me: Why do I have to pay? It's your sim card that malfunctioned.
Staff: The sim card has been in used for so long. Various reasons could have contributed to it. Say the method of charging your mobile phone, sim card was not taken care of, your mobile's circuit may have caused the damage or someone could have mishandled your sim card.
Me: The sim card has an expiry date? Still it's your sim card that malfunctioned.
Staff: That's the company policy sir!
In my mind at that point of time, he has named more faults of mine than I could of his. So, he won? I'm the guilty party since all those reasons could have contributed to the demise of my sim card.
Why can't Maxis take the blame? Another sim card of mine from another telco has been working well for almost ten years now.
It's not the RM10 that I'm so attached to but it's more of a principal.
Tags: Maxis, Hotlink, Maxis Centre, Menara Maxis, Sim Card Replacement, Telco