It was unbearable with your sim card giving you problem. After work, off to Maxis Centre and approach the Hotlink counter after filling in a form.Staff: May I help you sir?
Me: I think my sim card is not functioning at all. This is the message I'll get on my screen. (showing him the mobile screen)
Staff: Let me check your info first. I think your card has been issued for quite some time back.
Me: Yeah, maybe two years ago.
Staff: Time to change. Have you filled in the form to request for a sim card replacement?
Me: Yes!
Staff: RM10 is required for the sim card replacement.
Me: Why do I have to pay? It's your sim card that malfunctioned.
Staff: The sim card has been in used for so long. Various reasons could have contributed to it. Say the method of charging your mobile phone, sim card was not taken care of, your mobile's circuit may have caused the damage or someone could have mishandled your sim card.
Me: The sim card has an expiry date? Still it's your sim card that malfunctioned.
Staff: That's the company policy sir!
In my mind at that point of time, he has named more faults of mine than I could of his. So, he won? I'm the guilty party since all those reasons could have contributed to the demise of my sim card.
Why can't Maxis take the blame? Another sim card of mine from another telco has been working well for almost ten years now.
It's not the RM10 that I'm so attached to but it's more of a principal.
Tags: Maxis, Hotlink, Maxis Centre, Menara Maxis, Sim Card Replacement, Telco
9 comments:
hmmm... who's fault? Where were you? Which country are you in? If you are in Malaysia, no question ask... YOUR FAULT...
Otherwise you might have chance to argue... blek!
Luckily I do not face similar SIM card problem as yours. Tell you what, I am also using Hotlink!
Digi .....they will follow you......mine Digi..i think like 8 years with me......love it so much...lol....i click on ur nuffnang u click on my nuffnag...we both be rich
Yeah I guess this is the trend now where no more "customer is always right" but "customer to be blamed first"...
You don't need to pay if you are using DiGi. That's quite ridiculous asking for the payment...
There's no free lunch these days! Once a tycoon told me that it's okay to break his antique dinner plates at home otherwise there will be no repeat orders for his factory. His words has lived in my head for 20 years.
That's so unfair! But somehow I'm not surprised. This is how the big companies operate in M'sia.
tz - in my own home ground and i don't stand a chance?
jam - precisely what i'm trying to say. how can yrs be functioning and mine's not
arvin - its not so much of which provider but more so of the quality provided
dora - oh yes, that's when customers dont have much choices
jason - really? that's a good service then
twilight - that cld be hundreds of dollars for that order. this is just 10
blackie - squeeze u as u can? hehe
They're making easy money this way. Last month it was my husband's sim card. This month it is mine. There is a queue at maxis support centre, everyone with the same problem.
rainyfriday
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