Thursday, June 14, 2007

Palm Inc Spamming?

* Latest update - received an email response from Palm Inc (in Comments section) confirming that it was not from them. Therefore, it's a spam. Do people check the authenticity of such emails before emailing out. What was in their mindset when they saw such email? Getting that Palm Treo??
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Received an email (as below) from a colleague purportedly from Palm Inc. It said that free Palm PDA/Smartphones would be given away free if people would continue to relay the email on their promotion to a minimum number of 15 people. Somehow in their promotion, the Indonesian's Palm's website was quoted instead of Malaysia's website.

Following was extracted from the Palm Malaysian website:-
Special Offers on Palm® Products
current retail promotions

Currently there are no promotions on our range of products and accessories. From time-to-time we run promotions, so bookmark this page and in the near future check again.

Is Palm Inc or Palm Indonesia trying to spam the email system just to have a cheap promotion tactic?

Have emailed to asia.service@palm.com (general email add) and awaiting their response.

-----Original Message-----
From: xxxxxx
Sent: Wednesday, June 13, 2007 3:02 AM
To: xxxxxx
Subject: Fwd: Free PDA+GSM Palm

Dear Friends,
Here is to announce that our company Palm, Inc., headquarter is located in Sunnyvale, California US opens our marketing office in Kuala Lumpur for Asia region.

We are promoting our product and for the detail you can visit:
http://www.palm.com/id/products/smartphones/

For first launching of our product in Malaysia, we will give away for free the new product of PDA+GSM Palm Type Treo 650 and Treo 680 and Treo 750. By giving the product of PDA+GSM , we will get valuable feed back from the customers and get the mouth to mouth advertising.

You only have to forward to 15 people. After 2 weeks you will receive a PDA+GSM Palm Type Treo 650. If you forward to 25 people, you will receive a PDA+GSM Handspring Type Treo 680. And if you forward to 40 people you will get a PDA+GSM Palm Type Treo 750.

The only thing to remember is to send cc (copy) to: louise.jasmine@gmail.com
Only by sending email to this address, we know you have forwarded this massage to your friends.

Good Luck!!
Louise Jasmine
Executive Promotion
Kuala Lumpur Office
Palm, Inc.
Email:
Private : louise.jasmine@gmail.com

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3 Comments:

Anonymous Anonymous said...

I think the email is not from Palm Inc. I think some spammer try to use this tactic to harvest more emails for his future spamming activity.

15 June, 2007 03:02  
Blogger Johnny Ong said...

This comment has been removed by the author.

15 June, 2007 09:06  
Blogger Johnny Ong said...

confirmed its a spam - received the following email from Palm Inc:-
From: asia.service@palm.com [mailto:asia.service@palm.com]
Sent: Thursday, June 14, 2007 6:21 PM
To: johnnyong
Subject: palm Support [Case ID #: 1109121]

Dear Valued Customer:

Thank you for contacting Palm Technical Support. My name is Fay. We understand that you received an email regarding a promotion for Treo™ smartphone models.

We have recently received a number of emails regarding verification of this issue and our Sales Department has advised that the ad is not an official Palm promotion. The said promotion email is considered as a Spam and is definitely not initiated by Palm.

We have been working through some legal channels to stop this spam. We regret any inconvenience caused to those who have received it. We thank you and everyone for raising this to us and we will do our best to stop this the soonest possible.

Feel free to email us back if you have any other concerns.

If you require further assistance, please do not hesitate to contact us again. You can also find troubleshooting articles and frequently asked questions at:

http://kb.palm.com/

When responding, please reply to this message (leaving the case # in the subject line) rather than starting a new message.

A Customer Satisfaction Survey will be emailed to you very shortly. We hope you will take the time to provide us with feedback about your support experience, as it will help us in our effort to continually improve our services. If you think we have not been able to answer your query fully, please opt to refrain from answering the Customer Satisfaction Survey until we have provided better answers to your concerns. Feel free to email us back and we will be more than happy to provide assistance.

Thank you for choosing Palm.

Sincerely,

Fay
Palm Technical Support – Asia Pacific Region

27 February, 2008 18:12  

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